Refund Policy

Last Updated: March 18, 2023

Welcome to SaltedOrchard, located at Pizzeria Del Corso, Rome, 00184, Italy. Your satisfaction is our priority. Please review our Refund Policy regarding purchases made through our website saltedorchard.site or dine-in orders. This Refund Policy explains how situations involving refunds are handled, so you fully understand your rights and obligations as a valued customer of SaltedOrchard.

Order Cancellation

If you need to cancel an order, please do so within 10 minutes after placing it, as we aim to prepare and deliver our food promptly. You can cancel an order by reaching out to us at our +39 06 4782 4782. Refunds for canceled orders will be processed immediately to the original payment method. However, if the order has already been prepared or is en route, we won't be able to provide a refund.

Incorrect or Incomplete Orders

If you receive an order that is incorrect or incomplete, please contact us immediately at +39 06 4782 4782. We ask that you report any issues within 1 hour of the order being delivered or picked up. You may be eligible for a partial or full refund, a discount on your next purchase or a replacement meal. Each case will be assessed individually to ensure your satisfaction.

Quality Concerns

We pride ourselves on serving the highest quality food. If your meal does not meet our high standards, please inform us within 1 hour of receipt by calling +39 06 4782 4782. Depending on the situation, we may offer a replacement, a discount on a future order, or a refund to your original payment method.

Non-Refundable Items

Please note that certain items such as gift cards, promotional products, and custom orders are non-refundable. Additionally, we cannot offer refunds on any portion of your order that has been consumed or discarded.

Refund Process

Eligible refunds are processed back to the original payment method used during the purchase. It may take up to 5-10 business days for the credit to appear on your statement, depending on your card issuer's policies.

Contact Us

If you have any questions regarding our products or this Refund Policy, please contact us at +39 06 4782 4782. We are dedicated to ensuring every aspect of your SaltedOrchard experience is enjoyable.

Changes to the Refund Policy

SaltedOrchard reserves the right to amend this Refund Policy at any time. All changes will be effective immediately upon updating the policy on our website. We encourage you to review the policy periodically.

Your Consent

By making a purchase from SaltedOrchard, you are consenting to our Refund Policy. We thank you for your business and look forward to serving you with our delicious meals.